Customer Service

FAQs

Frequently Asked Questions

1. How do I post an ad?

Posting an ad on Zubbah is quick and straightforward! Simply click the golden Post Ad button and follow the instructions.

If you are not already logged in, you will need to log in as the first step of posting your ad.

Your ad will go live once it has been reviewed (this usually takes less than 1 hour during office hours).

Please note, all first time posters are verified before ads are approved.

2. How do I delete my ad?

To delete an ad, please view the particular ad, find and click on the 3 dots beside the title of the ad, click on the "Delete ad" option, then confirm in the prompt.

Tip: you can find your ad easily by logging in to your account and visiting your "My ads" page!

3. How do I edit my ad?

To edit an ad, please view the particular ad, find and click the 3 dots beside the title of the ad, click on the "Edit ad" option.

Tip: you can find your ad easily by logging in to your account and visiting your "My ads" page!

To set a new password for Zubbah, please log in to your account, go to the "Account" page and set a new password.

If you have forgotten your Zubbah password, you can:

  • Go to the log-in page and click on the "Forgot your password?" link and get a reset instruction by email
  • If you don not have access to the email registered on your account, you can contact Zubbah administrator

5. How long does my ads stay?

Ads appear for 60 days, unless you delete them earlier.

6. Why can't find an ad I posted?

Tip: you can keep track of your ads easily by logging in to your account and visiting your "My ads" page!

Your ad may not be live due to one of the following reasons:

  • It is still under review - this will show on your 'My Ads' page, as “Pening Approval”
  • It may have it violated our posting rules
  • You have used up your free ad allowance

If you have been waiting longer than 24 hours for a response from us, you may have given us the wrong contact details when you posted the ad. Try posting again or contact us.

7. Why has my ad been rejected?

All of the ads are manually reviewed - if your ad violates our posting rules it will be rejected. You can read what changes you have to make before the ad can be approved in the rejection email.

8. Why haven't I received response to my ad?

If you are not receiving responses to our ads, we recommend taking a look at your tips on how to sell fast.

9. What are the basic posting rules?

We don't allow ads that contain:

  • an item or service that is illegal in Nigeria
  • an item or service that is not located in Nigeria
  • an invalid phone number or email address
  • an unrealistic offer
  • offensive language
  • offensive pictures
  • text in the title or description that is not related to the advertised item or service
  • pictures that do not match or clearly show the advertised item or service
  • text in the first picture (except logos and product codes)
  • a non-specific item or service, e.g. a description of a company in general terms
  • a URL link that is not relevant to the advertised item or service
  • offers and requests for items or services in the same ad
  • exact same content as another ad, re-published within 7 days.
  • multiple items in the same ad
  • counterfeit goods, knockoffs or replica versions of another company’s product
  • In addition, once the ad is posted, the product or service in the ad cannot be changed.

10. How do I change my account details?

To change the details on your account, log in to your account and navigate to settings on your Account/Profile page.

11. Why can't I log in to my account?

If you are having trouble logging in to your account, please check that you have:

  • Signed up for an account.
  • Entered the correct email address and password on the log in page.
If you are still having trouble accessing your account, please contact us.